While the question is rhetorical to some extent, it is true that using social media to drive sales can be a difficult process at best. At...

A few weeks ago, I decided to keep track of how I spent my time during a product launch day at work. I thought it would be an interesting...

I’ve been thinking a lot about what value a community manager brings, and what reasons someone might be looking to hire one.

When I first started as a community manager, I had to answer the question, "So what exactly do you do?" a lot of times, because it's a relat

In this line of work (meaning public-facing roles online) it can be a challenge to handle and work through days that don't go your way....

Recently, I rewrote our moderator guidelines at the company where I work. In particular, I focused on policies around disciplinary...

This past week at PAX East I had several conversations with folks curious about Community Management. A lot of the questions boiled down...