I announced this week that I started a company! Here are three lessons that I want to share from this experience.

While the question is rhetorical to some extent, it is true that using social media to drive sales can be a difficult process at best. At...

I’ve been thinking a lot about what value a community manager brings, and what reasons someone might be looking to hire one.

When I first started as a community manager, I had to answer the question, "So what exactly do you do?" a lot of times, because it's a relat